Returns & Exchanges
We want you riding, not waiting. Here's exactly how returns work at Motowatts. Questions? Email garage79co@gmail.com or DM us on Instagram/TikTok @motowattss — ideally before you order if you're unsure about fitment.
1. Damaged, defective or wrong item (all products)
Contact us within 7 days of delivery with your order number and clear photos/video of the issue and the packaging. Once confirmed, we'll send a replacement of the same item at no cost to you, or issue a refund if a replacement isn't available.
2. 12" Supermoto Wheel Sets
- Arrived damaged: replaced at no cost. Report within 7 days of delivery with photos of the wheels and the box.
- Other returns: accepted for unused, uninstalled sets in original packaging. Contact us within 7 days of delivery to start a return. Return shipping is the customer's responsibility, and the refund is issued once the set is received back and inspected.
- Supermoto wheel sets are fulfilled and shipped directly by our supplier. Please check the fitment list on the product page — or message us — before ordering.
3. Titanium Bolt Kits (made to order)
Full titanium kits are made to order in the color you choose, so we can't accept change-of-mind returns. If a bolt arrives damaged, defective, or doesn't match the kit list on the product page, contact us within 7 days of delivery and we'll replace it.
4. All other parts
Change-of-mind returns aren't accepted. Damaged or defective items are covered under section 1.
5. Cancellations
Orders can be cancelled for a full refund if they haven't been processed or shipped yet — contact us as soon as possible. Made-to-order titanium kits can't be cancelled once production has started.
6. Refunds
Approved refunds go back to your original payment method. Your bank may take 5–10 business days to post it.